Focused on customer-facing industries, this program emphasizes delivering exceptional service experiences. Topics include active listening, problem-solving, conflict resolution, and building customer loyalty. Participants will also learn how to handle challenging situations with professionalism and empathy, ensuring customer satisfaction and retention.

Course incudes:

• Delivering Exceptional Customer Experiences

• Active Listening and Empathy in Customer Service

• Handling Difficult Customers with Professionalism

• Building Customer Loyalty and Retention

• Time Management for Service Professionals

• Conflict Resolution in Customer Interactions

• Upselling and Cross-Selling Techniques