Conflict Resolution and Problem-Solving

Key Topics Covered:

• Identifying the root causes of workplace conflicts.
• Techniques for de-escalating tense situations.
• Collaborative problem-solving strategies.
• Building emotional intelligence to manage conflicts effectively.
• Creating a culture of open communication and trust.

Activities:

• Trainer/Coach led Lectures
• Case studies to analyze and resolve workplace conflicts.
• Role-playing scenarios to practice conflict resolution techniques.
• Group brainstorming sessions to develop creative solutions to common challenges.

Refund Eligibility

Refunds will only be issued if the course is cancelled within 3 days of purchase. After this period, no refunds will be provided under any circumstances.

Course Substitution Policy

If you are unable to attend the course you originally enrolled in, you may substitute it for another course of equal or lesser value. Substitutions must be requested prior to the start of the original course and are subject to availability.

Non-Transferable Enrollment

Enrollment in our programs is non-transferable. This means that the course registration cannot be transferred to another individual under any circumstances.

How to Request a Refund or Substitution

To request a refund or course substitution, please contact us at:

• Email: knfledu@knfllearningsolutions.com
• Phone: 678.310.2999

Please include your name, course details, and proof of purchase in your request. Refunds or substitutions will be processed within 7-10 business days of approval.

We appreciate your understanding and look forward to supporting your learning journey. If you have any questions about this policy, please don’t hesitate to reach out to us.

Thank you for choosing KNFL Learning Solutions!