Patient-Centered Communication Skills

Key Topics Covered:

• The principles of patient-centered care.
• Active listening and empathy in patient interactions.
• Explaining complex medical information in simple terms.
• Managing difficult conversations with patients and families.
• Cultural competence and addressing diverse patient needs.

Activities:

• Trainer/Coach led Lectures
• Role-playing scenarios to practice patient interactions.
• Workshops on simplifying medical jargon for better understanding.
• Group discussions on handling challenging patient situations.

Refund Eligibility

Refunds will only be issued if the course is cancelled within 3 days of purchase. After this period, no refunds will be provided under any circumstances.

Course Substitution Policy

If you are unable to attend the course you originally enrolled in, you may substitute it for another course of equal or lesser value. Substitutions must be requested prior to the start of the original course and are subject to availability.

Non-Transferable Enrollment

Enrollment in our programs is non-transferable. This means that the course registration cannot be transferred to another individual under any circumstances.

How to Request a Refund or Substitution

To request a refund or course substitution, please contact us at:

• Email: knfledu@knfllearningsolutions.com
• Phone: 678.310.2999

Please include your name, course details, and proof of purchase in your request. Refunds or substitutions will be processed within 7-10 business days of approval.

We appreciate your understanding and look forward to supporting your learning journey. If you have any questions about this policy, please don’t hesitate to reach out to us.

Thank you for choosing KNFL Learning Solutions!